Frequently Asked Questions
How do I finish placing an order?
After checkout, open the email titled “Review your DRGN.earth order #1234,” select Review Your DRGN.earth Order, review your information, and select Submit Order. Unsubmitted requests expire after 16 hours, and the baby dragons return to the shop.
Does placing something in my cart reserve it?
No. A temporary 16-hour hold begins only after your checkout request is accepted. Selecting Submit Order then begins the 21-day payment reservation.
What if I cannot find the review email?
Check your Spam or Junk folder for the exact subject “Review your DRGN.earth order #1234.”
How do I pay?
Available payment methods appear during checkout. After submitting the order, follow the instructions in your Order Portal. After sending or mailing payment, you may optionally report it from your Order Portal. Electronic payments may take up to 2 business days to confirm; mailed payments may take up to 10 business days after mailing. If a payment is still pending, do not pay a second time.
What if I do not have a printer?
Select I Don’t Have a Printer in the Order Portal for the information you may write by hand.
How do I correct my contact or shipping information?
Before submitting, select Edit Contact or Shipping Information. After submitting, use Questions? Send Dragon a Magic Scroll in your Order Portal.
How do I check my order status?
Open your Order Portal to see payment confirmation, preparation, shipment, and tracking information when available.
Is the pictured plant the plant I receive?
An exact-plant listing is for the pictured specimen.
For group or random listings, the plant you receive may differ from the example photograph, but the photographed plant and the plant you receive will always come from the same seed lot.
When will my order ship?
Preparation begins after payment is confirmed. Orders usually ship within 7 business days and often sooner. Drying time, unsafe weather, carrier conditions, or shipping restrictions may cause a delay. Tracking will appear in the Order Portal.
How do I ask a question about my order?
Use Questions? Send Dragon a Magic Scroll in your Order Portal. Messages appear in the private scroll thread immediately.
What if a plant arrives damaged?
Follow the Returns & Live-Arrival Policy and select Report a Live-Arrival Problem in your Order Portal within 48 hours of delivery.